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Postage / Shipping

Postage Costs

Special Offer! All orders incur only £3.00 postage fee. This applies to a single address per order, within the UK and Isle of Man (excluding the other Channel Islands).

 

Local Postage Policy

We try to post out our orders within a week of receiving them (Please take into account weekends and public holidays). If you need your book sooner, please contact us by email to arrange this.

Parcels take up to three days for delivery.

We will send you an email to confirm that the item has been posted.

If you are in our local area we can arrange for collection free of charge. Please email us to arrange this.

 

International Postage/Shipping Policy (Including Channel Islands)

Please contact us by email before placing your order so that we can work out a shipping price.

International customers are responsible for any and all extra duties, taxes or fees that your government, Customs and/or postal service charges. These fees and tariffs are not included in either the purchase and/or shipping costs. Full retail value of items is listed on customs forms.

We will not be responsible for any items that are seized by Customs because they breach local legislation.

 

Insurance

We are happy to insure any package at cost however you MUST request insurance by email to us as soon as you have placed your order. We can't be responsible for any items lost or damaged in the mail if insurance is not requested.

 

Refunds and Replacements

We ask you to contact us for further details and/or images of any items that you are not sure of before purchasing.

Broken or damaged goods will need to be returned before we can assess the damage to carry out a repair. For this reason you may want to consider taking out postal insurance.

Due to the individual and unique nature of our books, we are not able to offer an exact replacement. If we are not able to replace the item with a similar item, then we will issue a refund.

 

Packaging

Every care will be taken to ensure that your item will arrive in perfect condition. We currently package our books in bubble wrap and brown paper.

We can gift wrap your book with reclaimed wrapping paper and attach a hand made card. Tell us what you’d like written on the card in the ‘Gift Wrap – Card message’ box. Don’t forget to give us the correct address to send your gift to!

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